Live order shipping commences
As you may know we began shipping packages last week. Unfortunately, a good number of the packages that were shipped via USPS Priority, UPS Ground, and FedEx Ground are still in transit after 7 days. The heat packs last about 72 hours any live items inside will likely arrive DOA. As a result, we have decided to temporarily stop shipping any packages that are not next day or 2-day express until this issue is resolved. However, orders that are 1 or 2 day express or dry goods will continue to ship as usual. If you have any concerns or would like to upgrade your shipping, please do not hesitate to contact us.
Additionally, although we try our best to communicate the Holiday\Cold weather policy we continue to receive inappropriate and vulgar emails. Due to this we have decided that next year, we will not ship live items during the winter months. We understand that this may not be ideal for some of our customers, but we would rather risk receiving bad reviews than potentially harm the live items that are in transit. We apologize for any inconvenience this may cause and thank you for your patience.