Our live arrival guarantee applies to any order as long as temperatures are between 40 and 85 degrees, keep in mind this includes any regions it may have to travel through to get you its final destination. LAG is not included for temperatures outside of that range. You can opt to have your items shipped via UPS or FedEx 2 day express, or to have your order held for pickup to avoid exposure to extreme temperatures. Our goal is to get your order to you alive and well.
Please note any packages being held at your local post office must be picked up within 4 hours of becoming available for the live arrival guarantee. This is to guarantee the safety of your culture/s. Please track your orders as they are only packed for short term shipping. Leaving them at the post office or other carrier is not safe for the animals and voids the LAG.
In the event an order arrives with any issues, notification must be sent within one hour of pickup or delivery. Please include pictures of any items that need to be replaced. This helps us figure out what may have gone wrong, and prevent it in the future. Please submit pictures and details here for item replacement.
We at anytime may substitute one carrier for another especially times of severe delays such as holidays as to get your order to you as quickly and safely as possible. We will never deliberately put any live animal in jeopardy. We keep close tabs on carrier delivery times and delays to ensure your items arrive alive and well.
Orders normally ship between Tuesdays and Fridays. You will receive an email with tracking information once your order has shipped.