Our live arrival guarantee applies to any order as long as temperatures are between 40 and 85 degrees, keep in mind this includes any regions it may have to travel through to get you its final destination. LAG is not included for temperatures outside of that range. You can opt to have your items shipped via UPS or FedEx 2 day express, or to have your order held for pickup to avoid exposure to extreme temperatures. Our goal is to get your order to you alive and well.
We understand that your shipment is important to you and we want to provide you with the assurance that it will arrive alive and well. Therefore, we offer the following live arrival guarantee for our 1-day and 2-day express shipping options:
If your shipment arrives at its destination and have DOA's. We will replace the DOA's free of charge so long that the issue is reported within 8 hours. Shipping costs are never covered and are the responsibility of the customer.
We are committed to providing you with reliable and timely express shipping services, and we appreciate your trust in our company. If you have any questions or concerns about our live arrival guarantee, please do not hesitate to contact us..
In the event an order arrives with any issues, notification must be sent within one hour of pickup or delivery. Please include pictures of any items that need to be replaced. This helps us figure out what may have gone wrong, and prevent it in the future. Please submit pictures and details here for item replacement.
We at anytime may substitute one carrier for another especially times of severe delays such as holidays as to get your order to you as quickly and safely as possible. We will never deliberately put any live animal in jeopardy. We keep close tabs on carrier delivery times and delays to ensure your items arrive alive and well.
Orders normally ship between Tuesdays and Fridays. You will receive an email with tracking information once your order has shipped.