Live order extreme weather shipping policy

Extreme Hot Climate Shipping: If your highs are above 85 degrees, we will hold your order until it is safe to ship. Please note that for certain parts of the country, this may mean your order will not ship for days, weeks, possibly months. We will contact you confirming that your order is being held for this reason. Please check your spam folder if you are waiting on an update for your order and have not received anything.

Extreme Cold Climate Shipping: After careful consideration, we have decided that this will be the last time we attempt to ship any live items during the winter months starting next winter, dry goods will ship normally. We understand that this may cause some inconvenience, but we believe it is in the best interest of our customers and the well-being of the live items we ship.

We apologize for any inconvenience this may cause and appreciate your understanding and support. If you have any further questions or concerns, please do not hesitate to contact us.