Live order extreme weather shipping policy

Extreme Hot Climate Shipping: If your highs are above 85 degrees, we will hold your order until it is safe to ship. Please note that for certain parts of the country, this may mean your order will not ship for days, weeks, possibly months. We will contact you confirming that your order is being held for this reason. Please check your spam folder if you are waiting on an update for your order and have not received anything.

Extreme Cold Climate Shipping: We ship year round, but may hold orders when temperatures are too low and pose a significant risk. We always ship with insulated boxes, climate controlled packs as needed to ensure the safety of the animals. We will contact you confirming that your order is being held for this reason. Please check your spam folder if you are waiting on an update for your order and have not received anything.