There are no product refunds on live animals that were sent out and arrived DOA. In the event an order arrives with any issues, the notification must be sent within one hour of pickup or delivery. Please include pictures of any items that need to be replaced. This helps us figure out what may have gone wrong, and prevent it in the future.
Refunds or replacements for non-live products are acceptable only in the event that the item was received damaged. Pictures of damaged goods will need to be sent for the replacement\refund process. If you cannot provide pictures, there is no replacement or refund.
To submit for a replacement please click here and fill out the Order issue submission form entirely.
To postpone or cancel and order please click here and fill out the form in its entirety
All refunds are subject to a 15% restocking fee